Terms and Conditions
About Us This web site is owned and operated by Vic Davis who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
23 Market Place The Martlets Burgess Hill West Sussex RH15 9NP United Kingdom
Phone: 01444 248 206
Fax: 01444 248 206
Care Label Instructions We exercise great care in processing your garments and use methods best suited to the nature and condition of each garment. We clean it in accordance with the care label instructions, in the absence of this we will consult you but will not be liable in the event that the chosen method damages your garment.
Owner's Risk We ensure to take owner's risk for all cleaning undertaken by us for garments without cleaning labels or not following cleaning instructions.
Limitation Despite our intent to identify problem garments in advance, we cannot assume responsibility of inherent weakness/defect in material's that are apparent to prior cleaning. We are not for sun fading/ colour loss due to non-fastness, wear & tear and shrinkage.
Stain Removal We aim to remove all stains, but in some cases it is not possible. The chances of stain removal are reduced if any non-professional methods have been applied such as the use of water or soda.
Suede & Leathers Suede and leather garments are example of material that has inherent weakness or defects in the material. We cannot take responsibility for colour imbalance or shrinkage.
Lost and Damage Policy In the unlikely event of damage or loss of a garment due to our negligence, we will investigate any complaint promptly and pay fair compensation for damage or loss due to our negligence. In the event of damage, if we determine we are responsible, then we will replace the item or offer a service credit agreement by both parties, if it is unclear who is responsible for the damage then we will arrange for an independent analysis by care research laboratory (satra.co.uk). Restitution will be made based upon the lab's report. In the event of loss (unless stated at the time of cleaning that the item is part of a set or valued over £100.00 one hundred pounds) we will provide the depreciated fair value of the garment as set out by the textile service association (www.tsa-uk.org).
Credit/Debit Card Payments We accept all major credit/debit cards with a minimum purchase of £5.00
Collection Time Unfortunately we are unable to keep uncollected garments for longer than 6 months, however we will attempt to contact you to remind you of your outstanding collections.
Pricing Vic Davis professional dry cleaners reserve the right to change prices at any time.
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